POLAR Mohr | Services / Customer Services

An efficient Customer Service becomes more and more important. In the investment goods industry customer service has become one of the main purchasing factors. Fast and reliable services, especially right after a purchase, are a great benefit to you. A reliable Customer Service has to contribute to a permanent improvement of your production. This is why customer satisfaction is POLAR’s highest priority and why we want to pass our know-how on to you, which we have accumulated over decades.

Notice: For inquiries regarding warranty, spare parts and quotations, please contact your authorized POLAR-Representative resp. Heidelberg Agency.

Further Education of your Staff

POLAR offers training courses for customer staff and members of our sales organisations. Apart from information about new products we offer also training on machines of earlier generations.

For Customers:

Operator training for POLAR high-speed cutters
Compucut courses

For Agencies:

Technical training
Operator training
Compucut courses
Sales training

Cutting Tests

POLAR conducts cutting tests with your sample material and the established results and data will be handed out to you.

Machine Presentations

In our large Demonstration Centre in Hofheim we can present and demonstrate most of our machines and systems, also with practical tests with your own material. Please contact your authorized POLAR representative to arrange a convenient date for a demonstration.

Rationalization Consulting / CAD-Planning

POLAR rationalization- and application specialists take inventory of all your current equipment and collect information regarding space availability, sheet sizes, materials, job structure, number of people, investment budget, etc. Based on these information and a problem description, POLAR will work out a proposal, together with a scaled floor plan and a quotation, which will be presented to you to assist you in your decision making.

Safety-Checks on POLAR high-speed Cutters

POLAR has developed a safety concept to check on a regular basis all safety functions of its high-speed cutters out in the field, to maintain the well-known high safety standard of all these machines. These check-ups, mandatory in Germany for quite some time, certify to the operating company that their machine is in perfect order, or that it needs servicing.
Contact: Your local POLAR representation.

Technical Service

All our representations have factory-trained technicians available. These specialists offer a complete service for current and earlier POLAR products.

Original Service Parts

Systematically checked quality: With the use of Original POLAR service parts you decide for permanent technical safety and superior economics, because they are 100% POLAR originals.

Service Contracts

To prevent breakdowns and failures, your POLAR representation offers you a preventive maintenance service program, to assure the reliability of your POLAR equipment in the daily operation.